FAQ
🧜♀️ Frequently Asked Questions
Everything you need to know about our magical mermaid tails!
📏 Sizing & Fit
We always recommend choosing by your child's height in cm rather than their age — children of the same age can vary enormously in size! Use the size chart below as your guide:
Our tails come in sizes for children aged 3 to 16 years. However, please note that for swimming use, we recommend tails for confident swimmers aged 7+ with adult supervision. Younger children can still enjoy them for dress-up and cosplay!
If your child is between sizes, we recommend sizing up. The tails are stretchy so a slightly larger size will still fit well and allows room to grow. A tail that's too small will be uncomfortable to get on and off.
🐟 The Monofin
We highly recommend adding a monofin — and not just for swimming! Here's why:
- 🏊♀️ For swimming: The monofin enables the dolphin kick technique that makes the tail propel through the water like a real mermaid
- 🎭 For dress-up & cosplay: The monofin gives the end of the tail structure and shape — without it the tail can look flat and floppy. With it, your little mermaid gets that beautiful, flowing tail shape!
- 📸 For photos: Makes the tail look stunning in photoshoots both in and out of the water
The monofin is available as a separate purchase. You can add it to your order when shopping for your tail. We recommend adding one at the same time so your little mermaid has the complete experience from day one!
🧺 Care & Washing
Our tails are machine washable — making them easy to care for after all those pool adventures!
- 🌡️ Machine wash cool (cold/30°C)
- 🚫 Do not tumble dry
- 🚫 Do not iron
- ✅ Lay flat or hang to dry
Our tails use professional quality printed designs that are long-lasting and built to withstand chlorine and salt water. Unlike metallic or sequined tails, our prints won't crack, peel or fade with normal use. Just follow the washing instructions above to keep them looking their best!
🚚 Delivery & Returns
We aim to dispatch all orders within 1-2 working days. Standard UK delivery typically takes 3-5 working days after dispatch.
We want you to be completely happy with your purchase! If you need to return an item:
- Items must be returned within 30 days of receipt
- Items must be unworn, unwashed and in original condition
- Please contact us first before returning any item
For our full returns policy please visit our Refund Policy page.
Yes! If the size isn't quite right, please contact us and we'll do our best to help with an exchange. Items must be unworn and in original condition.
🏊♀️ Safety & Swimming
Yes — when used correctly and with proper supervision! Our tails are designed for confident swimmers aged 7+. Because the tail restricts leg movement, your child should be able to swim independently before using one in water.
For full safety guidance including how to put on and remove the tail safely, visit our dedicated 🧜 Mermaid Tail Safety Guide.
Absolutely! Our tails are perfect for dress-up, cosplay, photoshoots and imaginative play for all ages — no water required!
We have sizes from age 3 upwards. Just remember the monofin gives the tail its beautiful shape, so we'd recommend adding one even for dress-up use.
✅ Safe locations:
- Supervised swimming pools
- Aquatic centres with trained staff
- Controlled, calm water environments
❌ Never use in:
- Rivers or moving water
- Lakes or open water
- Ocean or beach environments
- Any area with currents
🌈 About Our Tails
Our tails feature vibrant printed designs on soft, premium matte fabric — not scratchy sequins or peeling shimmer. We chose this material because it's far more comfortable for active swimmers, more durable and much better for real swimming.
Our mermaid tails range from £15 to £25 — making magical moments affordable for every family! We also offer free UK delivery on orders over £45.
Still have a question? 🧜♀️
We'd love to help! Drop us a message and we'll get back to you as soon as possible.
Contact Us