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RETURNS, REFUNDS & EXCHANGES

 

↩️ When you order from Mini Mermaid Tails, your satisfaction is guaranteed. We'll always do our very best to make it right! 🧜♀️

💚 Our Promise

We hope you'll absolutely love your order — but if for any reason you're not happy, please email us first at info@minimermaidtails.com and we'll do our very best to remedy the situation before you go to the effort of returning anything.

💡 Sizing issue? Email us before ordering and we'll help you get the right size first time — saving you the hassle of a return!

📋 Returns Policy

What we can accept back

  • ✅ Items returned within 30 days of the purchase date
  • ✅ Items that are unused and unwashed
  • ✅ Items in their original packaging with all tags attached
❌ We cannot accept items returned after 30 days, in used or washed condition, or missing original packaging.

Shipping costs

Shipping charges will not be refunded on returned or exchanged items unless the item is defective or we have made an error with your order.

Return postage costs are the responsibility of the customer unless the item is faulty.

📦 How to Return an Item

1
Contact us first — email info@minimermaidtails.com with your order number and reason.
2
Pack your item securely — unused, unwashed, in original packaging with all tags attached.
3
Send it to us — we recommend a tracked service as we cannot be responsible for items lost in transit.
4
We'll process your refund or exchange — once received and inspected, we'll confirm your refund or arrange your exchange.

Mini Mermaid Tails
Oak Cottage
3 Rosemount Lane
Bath
BA2 4NE
United Kingdom

📧 Please always email us before returning — we may be able to resolve your issue without you needing to post anything back!

🔄 Exchanges

If you'd like to exchange for a different size or style, please email us at info@minimermaidtails.com and we'll do our best to help. Items must be unworn and in original condition.

💡 Not sure which size to order? Email us before ordering and we'll help you get it right first time!

⚠️ Faulty or Incorrect Items

If you've received a faulty or incorrect item, please email us at info@minimermaidtails.com with your order number and a clear photo of the fault. We'll assess the issue and arrange a replacement or refund where a genuine manufacturing fault is confirmed.

⚠️ Please note: Faulty item claims must be supported by photographic evidence. We assess each case individually and reserve the right to determine whether damage constitutes a manufacturing fault or results from use, misuse, improper storage, or third-party handling. Damage occurring after delivery — including items left unattended, handled by third parties, or stored in unsuitable conditions — is not covered under our faulty items policy.
📋 Items that have been used are not eligible for a standard return. Used items reported as faulty will be assessed solely as potential manufacturing defects on a case-by-case basis.

🇪🇺 EU Buyers — Right of Withdrawal (14-Day Cooling-Off Period)

Your rights as an EU buyer

If you are based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under EU Directive 2011/83/EU on Consumer Rights.

⏱️ The withdrawal period expires 14 days after the day you receive the goods.

How to exercise your right of withdrawal

  1. Email info@minimermaidtails.com with your full name and order reference number, stating you wish to withdraw.
  2. We will send you an email confirmation within 1 business day.
  3. Return the item(s) within 14 days of notifying us. Items must be unused, unwashed, and in original packaging.
  4. We will issue a full refund (including standard delivery costs) within 14 days of receiving the returned goods.
⚠️ Please note: You are responsible for the cost of returning the goods. We may deduct from the refund if the value of goods has been reduced by handling beyond what is necessary to establish their nature and characteristics.

Exemptions

The right of withdrawal does not apply to goods that have been personalised or custom-made to your specifications. Please contact us if you are unsure whether your order qualifies.

Need help with a return? 🧜♀️

We're a small family business and we genuinely care — please get in touch and we'll sort it out!

Email Us