SHIPPING POLICY


🚚 Shipping Policy

All orders are dispatched in an attractive metallic blue post bag from our home in Bath, UK 🧜‍♀️

📋 At a Glance

Destination Service Cost Est. Delivery
UK Standard (mainland) Yodel £2.99 (Free over £45) 3–5 working days
UK Express (mainland only) On request via WhatsApp £8.99 Not guaranteed
NI, IoM & Channel Islands Royal Mail / Evri / Yodel £6.99 (£3.99 over £45) 3–5 working days
Rest of World (inc. Europe) Tracked & Signed couriers £20.00 Varies — see below

📦 Handling & Dispatch

We aim to dispatch all orders within 1–2 working days of receiving payment. You'll receive a dispatch email with your tracking number as soon as your parcel leaves us.

🎁 Birthday gift? Add a note at checkout and we'll include a free mermaid sew-on patch as a little surprise!

🇬🇧 UK Delivery

FREE over £45

Standard UK Delivery — £2.99

Excludes Northern Ireland, Isle of Man & Channel Islands.

All standard mainland UK orders are sent via Yodel. Estimated delivery is 3–5 working days from dispatch.

✉️ All orders arrive in an attractive metallic blue post bag.
Express

Express UK Delivery — £8.99 (Mainland Only)

Need it faster? Express delivery is not guaranteed but we'll always do our best! Please WhatsApp us on 07971 842279 before placing your order and we'll let you know if we can accommodate you.

⚠️ Express delivery is not always available and cannot be guaranteed. We are unable to offer express dispatch Friday through Sunday. Express delivery is not available to Northern Ireland, Isle of Man or Channel Islands.

Northern Ireland, Isle of Man & Channel Islands — £6.99

Sent via Royal Mail, Evri or Yodel depending on size and destination. Estimated delivery is 3–5 working days from dispatch.

Orders over £45: £3.99

⚠️ Express delivery is not available to offshore locations.

🌍 International Shipping

Rest of World (including Europe) — £20.00

We use a competitive range of couriers for international orders, all sent via a Tracked & Signed Service. Delivery times vary and are not guaranteed.

  • 🇪🇺 Europe — generally around 1 week
  • 🇺🇸 USA — can take up to 6 weeks to some states
⚠️ Please note: We cannot deliver to PO Box addresses overseas and we no longer ship to the Republic of Ireland.

Customs & Import Fees

Orders shipped to Europe and the rest of the world may be subject to additional import fees or customs charges upon delivery. These are the responsibility of the recipient and are outside our control.

⚠️ If a parcel is refused, uncollected, or returned to us due to unpaid customs fees or failed delivery, a handling fee of £10 will be deducted from your refund. This is because couriers now charge us to return parcels to sender.

Questions about your order? 🧜‍♀️

We're always happy to help with tracking queries or delivery questions.

Contact Us